Returns & Exchanges
At LUNA, we want you to love every piece you wear, but if something isn't quite right, we offer a seamless 30-day return policy for all unworn items. Simply ensure your items are in their original condition with tags attached to receive a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn garments back in their original packaging, ensuring all designer tags and security seals remain intact.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing