Frequently Asked Questions
Everything you need to know about shopping with LUNA.
What is LUNA's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for delivery within 1-2 business days.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our 'True-to-Fit' chart for the best results.
Do you offer international shipping?
Yes, LUNA ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.